International Bulletin of Business Administration

 Issue 14
 April, 2014

Strategic Orientation, Survival and Development of Trade Unionism and Trade Unions: An Inward Looking Approach
7-11
Chris Obisi and Francis C. Anyim

Abstract:
Trade unionism and Trade Unions have come a long way in Nigeria and has sustained deliberate state and environmental obstacles coming in its way of survival and growth. This paper among other issues would look at the journey so far and come up with strategic solutions to advance the cause of Trade Unionism and Trade Unions. More importantly, it is the opinion of this work that the progress and demise of Trade Unionism and Trade Unions lie in their hands through their actions and inaction as the greatest enemy of Trade unions could be the Trade Unions themselves.

The Role of Adequate Computer Information System Resources used at the Library Organizations in Enhancing Motivation to Learn among Accounting Students in the Jordanian Universities
12-30
Akif Lutfi Al-Khasawneh, Atallah Ahmad Swailem Al Hosban and Hamdan Rasheed Al-Jammal

Abstract:
The present study sought to identify the adequacy level of computer information system resources used at library organizations in the Jordanian university and exploring the part they take in enhancing motivation to learn among students. Further, the study intends to identify variant roles of the adequate computer information system resources used at library organization in enhancing motivation to learn among students by gender and proprietorship of a university. Questionnaire was primarily used as data collection instrument, and processed using the Statistical Program for Social Sciences (SPSS). Sample (N=1911) was randomly selected representing 30% of population. Major results included that: 1. Adequate computer information system resources available at campus libraries enhance motivation to learn, curiosity to research, and increase loyalty to the library among students. 2. Poorly skilled personnel working in the field of computer information systems at the Jordanian libraries. 3. Low adequacy level of computer information system resources available in campus libraries at the Jordanian universities and there is a need for development and improvement of the service delivered. 4. Lag of library administrators at the Jordanian university in troubleshooting faults and interruptions occurring to computer information system resources. 5. Libraries under study lack networking facility or online communications with students
Keywords: Adequacy of Computer Information System Resources, Enhancing Motivation to Learn, Informational and Libraries organizations.

Valuing the Effect of Management Knowledge on Firm Performance
31-48
Brian Cozzarin and Ken Harling

Abstract:
The importance of management knowledge has been recognized but there have been few attempts to measure its effect on the performance of a business. This paper demonstrates how systems simulation can be used to determine the value of knowledge to a firm. The example presented for this purpose is built using a representative firm in a mature industry. Thus the variables, parameters and relationships were easily collected and validated. Using a realistic model of a business helps ensure that the results are bounded by the realities of actual practice. It also means that the magnitude of the change in performance due to a change in the state of knowledge is reflective of a real world situation. The model focused on the production decision that management makes as the business is faced with a business cycle. In many mature industries such as forestry, steel, and automobiles which are subject to cycles, decisions about how much to produce during the cycle is important to performance. Businesses that have better knowledge make better production decisions, generating superior performance, and so can be said to demonstrate a competitive advantage. In various experiments the environmental signal that management tracked and the production policy that it used were varied. Results demonstrated that the environmental signals to which management reacted, the degree to which it reacted, and the level of competence with which activities in the business were performed all had a significant impact on the performance of the business. This showed that the state of knowledge in the firm was a crucial determinant of performance. The implication of this study is that this same methodology can be used to measure the impact of other types of knowledge on competitive advantage.
Keywords: Business Cycle, Production Decision, Performance, Simulation, Strategy

Influence of Mentoring and Organizational Culture on Employees’ Job Commitment
49-57
Ajayi, Kassim O, Muraino, Kehinde O and Adenaike, Fausat A

Abstract:
This study takes an indepth look at the influence of mentoring and organizational culture on employee job commitment in Dangote Group, Lagos State. To this end, the role of mentoring in organization are properly discussed also conceptual framework of organizational culture is well examined. The descriptive research design was used and Dangote Group was selected in Lagos State as the research population. The instrument used in collecting data was questionnaire titled “Influence of Mentoring and Organizational Culture on Employees’ Job Commitment Questionnaire” (IMOCEJCQ) and Pearson product moment correlation co-efficient was used in analyzing the data. Based on this research work, it was suggested that in any organization the management should ensure that workers are properly monitored. Mentoring should be paramount in order to manage the resources of the organization. Lastly management should be friendly with the workers in order to gain maximum co-operation from them. In conclusion there was a strong relationship between mentoring and job commitment as well as between the mentoring and job satisfaction.

Customer Satisfication Model: A Comparative Study of Ufone and Mobilink (A Case Study of Rawalpindi)
58-72
Zahoor Ahamad, Yousaf Ali Khand and Zafar Iqbal

Abstract:
In a competitive market place understanding the need of Customer’s Satisfaction become an important factor for at all companies. This research aims to examine mobile Customer’s Satisfaction about Product Quality, Service Quality, Network Quality, Image, Perceived Value and Customer Loyalty. And also find out the Customer Satisfaction Model for mobile telecommunication companies (Ufone and Mobilink) and make comparison between them based on a Structural Equation Modeling (SEM) approach. Confirmatory factor analysis was first fit to evaluate the quality of the indicators of the underlying factors then Structural Equation Modeling was used to find out the casual relation. The results of the Structural Equation Modeling were indicating that the Product Quality has a positive and direct effect on over all customer satisfaction for both companies Ufone and Mobilink. Where as Network Quality has positive direct impact on over all customer satisfaction for Mobilink and has indirect effect on Overall Customer Satisfaction for Ufone. Overall Customer Satisfaction also has a positive influence on Customer Loyalty for both companies. Overall the results of the study were indicated that customers are more satisfy from the Product Quality (packages and offers) of Ufone and the Network Quality of Mobilink. The customers of both companies have almost the same degree of loyalty. These findings provide valuable information for mobile service operators to increase Overall Customer Satisfaction and Customer Loyalty by improving The Product Quality, Network Quality and Perceived Value.
Keywords: Customer’s Satisfaction, Product Quality, Service Quality, Network Quality, Image, Perceived Value , Customer Loyalty, CFA and SEM.

Employee Compensation Management in Nigerian Organisations: Some Observations and Agenda for Research
73-81
Chris Obisi

Abstract:
Compensation management strategy at both private and public sector should be fair and equitable enough to help stimulate performance and ensure the realization of organization and corporate goals. When this is done, organizations can win competitive advantage. However this seems not to be the case as employees are under paid with its attendant industrial relations implications. There seem to be inadequate compensation, unfair compensation policies, with its resultant low productivity. Effective strategies and recommendations have been suggested.
Keywords: Compensation Management, Nigerian Organization, Equity.

Developing the Model of Customer Value and Loyalty: The Effect of Innovation and Responsiveness to the Customers
82-94
Hamid, Khodadad Hosseini, Ebrahim, Zarepour Nasirabadi Hamideh, Reshadatju and Amir Mohammad, Kolabi

Abstract:
The competitiveness and customer-based processes are approaches through which companies survive in the market. In addition, according the literature, factors such as ‘innovation’ and ‘responding to customer’ affect the customer's value and his loyalty to the organizational goal better than ever. Therefore the present study attempts to examine the influence of these two new variables to extend the conceptual model of customer’s perceived value and customer loyalty developed by Cretu and Brodie (2007). Further, this study aims at demonstrating the mutual relationships of these two variables and their influences on the other variables in Cretu and Brodie (2007) model. Employing a questionnaire, the cluster random sampling was selected to gather data from 755 audio-visual customers of four different companies including Sony, Panasonic, Pars and Shahab. The findings indicated that the innovation variable had positive effect on the perceived quality, customer's value, and the customers respond. Moreover, the perceived quality positively influenced the customer's response, and customers respond corresponded positively to the customer's value. Furthermore, the study also confirmed that the relationships studied in Cretu and Brodie corresponds to the final model. It can be concluded that the companies and organizations must highly invest in various products to completely satisfy the customers' needs. In addition, special attention should be paid to customer's relationship and responsiveness by providing them with high quality products and services, new and varied goods.
Keyword: Innovation, customer responsiveness, customer value, loyalty, product and service quality.

The Impact of Balanced Scorecard Utilization on Decision Making Literature Review
95-104
Hussien Al-Tarawneh

Abstract:
This paper aims to investigate and highlight the impact of utilizing balance scorecard on decision making through reviewing literature. The literature and previous studies examined the balance scorecard in different environments and circumstances. As a result of literature it was clear that a good balance score card (BSC) includes both leading and lagging measures. Lagging measures (outcomes) tell us what has happened. Leading measures (performance indicators) predict what will happen, accordingly the use of a cause-and-effect relationship linkage between the strategic goals and performance measures enables employees to operationalise and achieve their company’s mission, which will obviously have a great impact on taking a decision based on BSCs perspectives. The BSC is an effective managerial tool to help managers make sound and fast organizational decisions.
Keywords: Balance scorecard- decision making- management system-performance management system.

The Modelling of Online Community Relationship Management on the Formation of Customer Attitude in Broadband Cellular Telecommunication Industry of Indonesia
105-117
Al. Agus Kristiadi, Hartoyo, Eva Z. Yusuf and Dadang Sukandar

Abstract:
The growth of Mobile Internet broadband services has changed the paradigm of mobile phone consumers from information oriented toward social and communication oriented. This change makes customer as part of the digital society. Along with this changes and the requirement for the company to win the competition, mobile telecommunication providers have to develop a business model of online community as a 'stage' that is easily accessible to all interested customers to this facility. In the concept of Service Dominant Logic, the company has no longer as a full control of value creation, but it has to involve the customer in the process of value co-creation. The purpose of this research is to build a model of online community relationship management in broadband mobile telecommunication industry, analyzing that the online community will influence on the creation of customer's attitude toward the brand and corporate image and analyzing the successful determinants of online community that is held and managed by companies. The research develops a model from the model of attributes and benefits of online community, model Online Community Experience, model of The Co-Creation of Value Exploring Engagement Behaviours in User Generated Content Websites and model of Consumer Engagement. The study is using sample of broadband community from the largest mobile telecommunication provider in Indonesia. The analysis tools are Structural Equation Modeling (SEM). From this research, we will know the model of the impact of online community to the customer attitudes as an Online Community Relationship Management in broadband mobile telecommunication industry in Indonesia. Keywords: Customer Engagement, Online Community Relationship Management, Service Dominant Logic, Customer's Attitude, Value Co-creation

Evaluation of the Electronic Information Resources (A Study of the Need and the Goal)
118-134
Mohammad Niqresh

Abstract:
This research discusses the electronic resources , types and divisions, it also deals with mechanism for evaluation resources of electronic information in general with concentration on concept of assessment and evaluation objectives as well as the organizers of the process in addition, the research also shows benefits of evaluation and its impact on the services beneficiaries of electronic information resources along with explaining the obstacles that hinder process of assessing resources of electronic information including a set of principles that serve assessment of resources for electronic information and finally, the research concludes a set of recommendations that serve the evaluation process.
Keywords: Electronic Information Resources, Assessment and Evaluation Objectives.

The Effectiveness of Accounting Information System in Jordanian Banks: from the Management Perspective
135-147
Tareq Hammad Almbaidin

Abstract:
The study aimed to investigate the extent of accounting information system effectiveness in Jordanian banks. The researcher designed a questionnaire consisting of (29) paragraphs in order to achieve the objective of the study where he gathered the primary information for study sample. The statistical package for social sciences (SPSS) program was used to analyze and examine the hypotheses. The study sample consists of (197) individuals in Jordanian private commercial banks. The study used many statistical methods. After analyzing the study hypotheses, The study reached to several conclusions; the most important ones were as follows: 1. The accounting information system in Jordanian banks is effective in applying the needs of the planning operations. 2. The accounting information system in Jordanian banks is effective in applying the needs of the observation operations too. 3. The accounting information system in Jordanian banks is effective in regard of applying the needs of the decision making operations as well. According to the findings of the study, the study indicates the most important recommendations as mentioned below: 1. It is required from management in Jordanian banks to apply accounting information system to be able to for execution its several tasks including planning, observation, and decision- making operations in more effectiveness method on a wider scale. 2. Ensure to continuously improve accounting information system in Jordanian banks in order to cope up with Hi-Tech developments in both, financial and accounting sectors which would affect positively the administration jobs in banks such as: planning, observation, and decision making.

Digital Library and its Property Rights and Intellectual Issues
148-163
Mohammad Niqresh
Abstract:
The study aims at identifying the concept of digital library, it also tries to shed the light on the most significant intellectual issue presenting its definition, development, characteristics, and the purpose of turn into digital library, passed by the proposed stages of digital library transition, it also discusses copyrights and intellectual property, the problems and challenges of digital library, and finally the future of digital library.

The Success of Electronic Commerce in Jordan from the Consumers' Perspect ive
164-173
Amal Tommalieh and Taghreed Azzam
Abstract:
The aim of this study was to investigate the attitudes of consumers towards the challenges facing electronic commerce in Jordan, and it aimed also to know the effect of gender, qualification and age of the consumers on their attitudes. To achieve the aim of the study a questionnaire was distributed among 190 consumers (80 males and 110 females) working in different institutions in Jordan. The questionnaires were collected and data was analyzed statistically using suitable statistics. Results showed that there are statistically significant differences in the consumers' attitudes towards the challenges facing electronic commerce in Jordan, it also showed that there are statistically significant differences at (a= 0.05) in the consumers' attitudes towards the challenges facing the electronic commerce in Jordan due to the gender variable, and there are statistically significant differences at (a= 0.05) in the consumers' attitudes towards the challenges facing electronic commerce in Jordan due to qualification variable and age variable.
Keywords: Electronic Commerce